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Customer Service
Senior Customer Success Manager
@Tines
[Hiring] Senior Customer Success Manager @Tines
Mar 18, 2025 - Tines is hiring a remote Senior Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Senior Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they achieve and deliver to their business.
- Drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts.
- Foster champions in these accounts and support customers across the customer journey - from onboarding to ongoing adoption, through expansion and renewal.
- Develop an understanding of the customer’s current state (teams, processes, tools, current usage of Tines), their strategic initiatives, and align with executive and key stakeholder goals & priorities.
- Orchestrate across both customer and internal teams to tailor messaging and recommendations to the customer’s specific needs.
- Identify future-state opportunities for automation, additional feature usage, or recommend maturity of process within the customer’s organization.
- Develop Success Plans to help customers drive an automation plan and roadmap.
- Partner closely with Sales teams to deliver customer Executive Business Reviews and QBR’s.
- Play a crucial part in expanding outside of security teams into other functions where automation potential exists, such as IT, HR, Product/Engineering & Operations.
- Become a trusted advisor and subject matter expert on the Tines product, helping to build customer advocacy.
- Provide feedback to Product and Engineering teams to help shape the future of the product.
Qualifications
- 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company.
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other).
- Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners.
- Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership.
Requirements
- Applicants for this opportunity must be authorized to work for any employer in the U.S.
- We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
- Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 18, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
