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Customer Service
Customer Success Engineer
@Tines
[Hiring] Customer Success Engineer @Tines
Mar 11, 2025 - Tines is hiring a remote Customer Success Engineer. 💸 Salary: $120k-135k. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a key member of our global Customer Success organization, the Customer Success Engineer acts as a technical leader at Tines and helps customers understand the value of workflow automation across their organization. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines.
- Design and Develop Automation Stories in Tines connecting tools together using their APIs
- Work closely with customers while they onboard, grow, and expand their usage of the platform
- Educate customers on how to get started, refine, and expand their automation use cases
- Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
- Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
- Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
- Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
- Support Professional Services engagements to increase rapid adoption among our customers
- Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.
- Your input will help us shape processes and supports as an early stage start-up
Qualifications
- 3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering OR Customer Success Engineering)
- Proven track record of supporting customers from a technical perspective and helping them to be successful in their onboarding or implementation of software tools
- A passion for becoming an expert in a software solution like Tines
- Curiosity to learn new technologies from both a Tines and customer perspective
- Experience reading API docs and using an API to connect tools
- A degree in computer science and/or experience with programming or scripting languages
- Experience in enterprise security tools is a bonus, but not required
- Passionate about supporting customers and helping them automate their repetitive and manual workflows
- Comfortable in a fast-paced environment
Requirements
- Target Annual Earnings (salary + commission): $120K-135K
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
- Equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$120k-135k
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 11, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
