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Customer Service
Senior Customer Success Manager
@Doxel
[Hiring] Senior Customer Success Manager @Doxel
Feb 13, 2025 - Doxel is hiring a remote Senior Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
You will be joining as a foundational member of Doxel's Customer Success Team serving as a true brand ambassador at the forefront of all customer needs. Our mission is to help customers drive the most value from our product.
- Partnering directly with Doxel’s strategic customers’ key stakeholders to demonstrate and prove the impact of Doxel’s products and services
- Foster trust, adoption, and expansion to Doxel’s platform while delivering unparalleled value to our customers
- Creating high-impact executive-level presentations that expand business opportunities
- Engage and influence senior decision-makers to expand our footprint and deepen customer investment in Doxel
Qualifications
- 6+ years of experience in customer success or sales at a high-growth B2B SaaS company, with a strong focus on account expansion, renewals, and upsells
- Demonstrated success in managing strategic accounts—you have built and maintained relationships with executive stakeholders, driven adoption, and contributed to measurable revenue growth
- Exceptional communication and presentation skills—you can distill complex insights into clear, compelling narratives that resonate with C-suite executives
- Proven ability to cultivate strong relationships with senior and executive leadership
- A results-oriented problem solver—you take a proactive approach to identifying challenges and implementing effective solutions
- Ability to thrive in fast-paced, high-growth environments—you are adaptable, resilient, and comfortable navigating change
- Proven expertise in driving product adoption and retention, ensuring customers maximize their investment and achieve their business goals
- Strong experience with strategic account planning and mapping white space, including identifying and capitalizing on opportunities
- Willingness and ability to travel 50%+ to engage with key customer stakeholders and strengthen relationships
Requirements
- Lead Customer Engagement & Growth
- Act as a subject matter expert on Doxel’s products, providing training across multiple customer personas
- Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with executive stakeholders
- Gather, analyze, and action customer feedback, pain points, and trends based upon leading and lagging indicators to improve product adoption
- Proactively identify expansion, upsell, and renewal opportunities within your portfolio
- Drive Customer Success and Utilization
- Guide customers through trust, adoption, and expansion to drive strategic growth
- Become a trust advisor, helping customers to solve key organizational challenges and optimize workflows
- Ensure customers fully utilize their subscription commitments towards ultimately exceeding usage thresholds to unlock growth
- Build Executive Relationships and Strategic Partnerships
- Cultivate strong relationships with senior and executive leadership at our customers to create strategic alignment and build long term partnerships
- Partner with key stakeholders to expand our footprint and uncover new opportunities
- Develop executive champions within our customers to create advocacy, renewals, and referrals
- Create Executive-Level Collateral & Presentations
- Collaborate and build data-driven, visually compelling collateral that enables leadership to make informed decisions with Doxel data
- Discover and present strategic insights that help strengthen partnerships and expand business opportunities
- Own Operational Execution
- Roll up your sleeves to document feature requests, minor bug reports, and technical escalations to Doxel’s R&D team
- Create, update, and maintain best practices, FAQs, and playbooks to ensure a seamless customer experience
- Urgently escalate and resolve high-priority customer issues to drive retention and satisfaction
Benefits
- 5+ years of experience in the commercial construction industry (e.g., project engineer, project manager, scheduler, superintendent)
- Strong understanding of general contractor workflows and industry-specific challenges
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 13, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
