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Customer Service
Renewal Specialist
@Leap Event Technology
[Hiring] Renewal Specialist @Leap Event Technology
Mar 05, 2025 - Leap Event Technology is hiring a remote Renewal Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Northern America.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Renewal Specialist, you will manage and execute contract renewals for Tier 2 and Tier 3 clients. Key responsibilities include:
- Reach out to clients proactively and manage the renewal process for Tier 2 and Tier 3 accounts.
- Generate and send renewal contracts; follow up through contract execution.
- Maintain accurate records of contract renewals and client interactions in Salesforce.
- Negotiate approved renewal increase rates, and escalate to Revenue leadership where necessary.
- Identify clients with potential for expansion and communicate these opportunities to the Sales team.
- Collaborate cross-functionally with Client Support and Sales to ensure smooth client renewals and address any issues.
- Share client feedback with Client Support to action additional outreach for further support needs, Product Ideas, and Bug Tickets.
- Ensure timely and efficient contract renewals to maintain client satisfaction and retention.
- Report account renewals and unrenewed business weekly.
Qualifications
- Proven experience with Salesforce or CRM systems; PatronManager experience a plus.
- Experience working with contract renewals and client satisfaction.
- Strong understanding of the live-event and arts and culture industries.
- Broad understanding of Account ROI metrics.
- Strong written and verbal communication skills.
- Attention to detail and organizational skills.
Requirements
- Ability to manage multiple renewals simultaneously.
- Drive escalation of client issues and project manage those issues through resolution.
Benefits
- Medical, Dental, Vision, and Voluntary benefits.
- Generous PTO.
- Paid parental leave (following 12 months of continuous employment).
- 401K Match.
- $200 event reimbursement.
- Udemy Business, a world-class learning and development platform.
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| đź“Ť | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Mar 05, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
