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Payments Support Associate @Penbrothers

[Hiring] Payments Support Associate @Penbrothers

Mar 24, 2025 - Penbrothers is hiring a remote Payments Support Associate. đź’¸ Salary: unspecified. đź“ŤLocation: Philippines.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Your primary duty is to ensure that payments and other financial transactions, especially those between our client and their partners, will be recorded and kept up-to-date. You will be working closely with our client's Accounting team to ensure that all of these payments are processed and accounted for. You will also support and assist potential childminders, parents, and other stakeholders in delivering optimal, customer-oriented solutions catered to their experiences and needs.

  • Working with newly registered childminders, you'll be part of the frontline team supporting our client's home nurseries to launch and run their settings successfully.
  • Supporting childminders directly with their childcare agreements and handling payment queries via online chat or over the phone.
  • Assisting families throughout both their onboarding experience and their time using a home nursery.
  • Providing ongoing support for active placements by ensuring all care is invoiced and paid for.
  • Delivering excellent customer service to enable our childminders to run and grow their businesses.

Qualifications

  • At least 3 years of experience in customer service, payments, or financial services.
  • Bachelor's degree in Business, Finance, Accounting or any related field.
  • Strong customer mindset and ability to build strong relationships with the community.
  • Strong aptitude for numbers and willingness to get into the detail.
  • Able to deal with challenging customer situations.
  • Ability to explain difficult concepts in an easy to understand manner.
  • Excited about solving problems and improving processes.
  • Comfortable in a fast-paced, front line support position.

Requirements

  • Good spreadsheet skills.
  • Experience working in a fast-paced customer service position.
  • Comfort using a variety of tech platforms (training provided for unfamiliar tools). Main tools include Airtable, Intercom, Front, Stripe, Notion, Gsuite, and some built-in-house tools.

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đź“Ť Be aware of the location restriction for this remote position: Philippines
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Back to Remote jobs  >   Customer Service
Payments Support Associate @Penbrothers
Customer Service
Salary đź’¸ unspecified
Remote Location
Philippines
Job Type full-time
Posted Mar 24, 2025
Apply for this position Unlock 54,108 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Philippines
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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