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Customer Service
Help Desk Representative-2
@Blue Line Foodservice Distribution Inc.
[Hiring] Help Desk Representative-2 @Blue Line Foodservice Distribution Inc.
Mar 29, 2025 - Blue Line Foodservice Distribution Inc. is hiring a remote Help Desk Representative-2. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
In this role, you will provide troubleshooting assistance and support related to specific software and peripherals of the Caesar Vision POS product and on-demand food delivery service used by corporate and franchisee stores around the world.
- Log inquiries and respond to basic queries
- Run diagnostic tests and isolate problems
- Determine solutions and resolve simple issues
- Implement solutions and guide callers on how to implement them
- Escalate complex problems to more experienced staff or a Supervisor/Manager
- Support software solutions and third-party delivery service to stores
Key Responsibilities
- Provide client support and technical assistance for basic incoming queries and issues related to the computer software, hardware, and on-demand food delivery service
- Analyze issues, asking appropriate questions and using problem-solving methodologies
- Walk the customer through the problem-solving process
- Refer unresolved issues to more experienced staff
- Troubleshoot problems and provide application support to end-users
- Follow up with clients/customers to ensure issues are resolved to their satisfaction
- Provide excellent client service to corporate, franchisee stores, and delivery service customers
- Support clients on various work schedules, including 24 x 7 support to international stores, franchisees, and customers
- Respond to queries using phones, email, or other methods of communication
- Provide basic instruction and support to clients with computer peripherals related to Caesar Vision product or delivery service customers
- Log all issues identified in the Service Now call tracking system
- Report all trend calls to Supervisor or Manager Help Desk
Qualifications
- High school education or equivalent
- Minimum of two (2) years of experience in a customer service call center and/or a minimum of two (2) years of experience in a technical, help desk environment
- Evidence of knowledge and experience with call center software
- Customer, client, or call center environment experience with the ability to problem-solve with customers
- Understanding of when to escalate questions or issues
- Ability to collaborate and communicate clearly and effectively with all types and levels of store personnel and delivery service customers
- Demonstrated ability to listen, ask questions, follow up, and address client concerns
- Customer-focused orientation with excellent phone etiquette
- Experience dealing with frustrated or difficult customers
- Experience in a fast-paced workplace with the ability to be flexible and responsive
- Ability to communicate technical information to non-technical store personnel
- Organizational skills with the ability to prioritize workload and handle multiple priorities concurrently
- Proven ability to function in a team environment, supporting team members when needed
- Experience with Service Now call tracking system is preferred
Requirements
- Ability to provide technical support remotely
- Strong problem-solving skills
- Excellent communication skills
- Ability to work flexible hours, including evenings and weekends
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid holidays and paid time off
- Legal and counseling services
- Flexible spending accounts
- Disability and adoption benefits
- Access to events at Little Caesars Arena and Comerica Park
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
