[Hiring] Patient Retention Specialist @ExactCare Pharmacy, LLC
Mar 21, 2025 - ExactCare Pharmacy, LLC is hiring a remote Patient Retention Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
ExactCare is seeking a dynamic team player, who is a creative thinker and customer service advocate, to join our rapidly growing organization. The Patient Retention Specialist will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare. The patient’s concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return to ExactCare.
- Answering inbound calls from ExactCare’s existing patient base.
- Assisting with general inquiries, making payments, and questions regarding claims.
- Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
- Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
- Maintaining current knowledge of products and services offered.
- Other duties as assigned.
Qualifications
- Strong attention to detail and accuracy.
- Strong prioritization and organizational skills.
- Ability to use multiple software programs.
- Maintain a high degree of confidentiality on behalf of patients.
- Passion to help people and enrich their lives.
- Ability to exhibit ExactCare Pharmacy’s Core Values in daily work: Be the example, Work together for success, Just be cool, Get it right, Always seek to improve, Exceed expectations.
Requirements
- Must be 18+ years of age.
- High school diploma / GED required.
- 1-2 years experience in collections activities or customer service.
- Experience in a high volume, phone based environment.
Benefits
- Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits.
- 401(k), Paid Time Off and paid holidays.
- Medical, dental and vision coverage are effective 1st of the month following date of hire.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
