[Hiring] Certified Pharmacy Technician - Engagement @ExactCare Pharmacy, LLC
Mar 25, 2025 - ExactCare Pharmacy, LLC is hiring a remote Certified Pharmacy Technician - Engagement. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors, and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work, and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.
This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over-the-phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone-based pharmacy work.
- Providing an exceptional customer service experience each day in a phone-based environment.
- Answering a high volume of inbound calls from current patients and serving as an ExactCare expert to resolve their questions.
- Placing outbound calls to patients to create, maintain, or update their medication profiles.
- Effectively assisting with patient questions over the phone.
- Working through current case queues to problem solve for patient care issues.
- Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
- Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
- Collecting on patient balances when the patient has an amount due.
- Maintaining patient records with strong attention to detail and confidentiality.
- Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
- Accurate retrieval of all prescription information and verifying through doctor calls.
- Entering a high volume of data; processing prescription information with speed and accuracy.
- Placing welcome calls to newly on-boarded patients and establishing a trusted point of contact.
- Partnering with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
- Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base.
- Other tasks as required.
Qualifications
- Comfortable working in a phone-based environment.
- Ability to work independently.
- Self-motivated and goal-oriented.
- Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
- Thorough drug knowledge.
- Pharmacy billing knowledge.
- Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication.
- Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers.
- Strong prioritization and organizational skills.
- Maintain a high degree of confidentiality.
- Passion to help people and enrich their lives.
- Ability to overcome objections.
- Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations.
- Ability to exhibit ExactCare Pharmacy’s Core Values in daily work.
Requirements
- Must be 18+ years of age.
- High school diploma / GED.
- Prior experience in a pharmacy setting.
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
- Must maintain a pharmacy technician registration with State Board of Pharmacy.
- Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time.
- Schedule: Tuesday - Saturday (9am - 5:30pm) or Sunday - Thursday (9am - 5:30pm).
Benefits
- Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance, and short-term disability as well as voluntary benefits.
- 401(k), Paid Time Off, and paid holidays.
- Medical, dental, and vision coverage are effective 1st of the month following date of hire.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
