Patient Experience Representative @Pockethealth

[Hiring] Patient Experience Representative @Pockethealth

Mar 27, 2025 - Pockethealth is hiring a remote Patient Experience Representative. 💸 Salary: unspecified. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting patients in their healthcare journey through the PocketHealth platform.

Provide timely technical support, guidance around appropriate use, and general platform education to patients via email and over the phone.
Be a key contact for patients looking to access their health records and navigate the PocketHealth platform.
Use feedback gathered from patients and providers to help Management and Engineering teams shape the future of the PocketHealth platform.

Qualifications

Ability to work Monday - Friday, 12-8pm EST
Excellent communication skills in English (verbal and written)
Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
Outstanding organizational skills and an ability to juggle multiple tasks
Experience with or passion for healthcare would be an asset, but is not required
Technical Support experience considered an asset

Requirements

Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
Hardworking and eagerly embrace the challenge of solving problems
Empathetic and enjoy teaching people at all levels of technical proficiency
A standout teammate – someone who believes in working with their team to achieve shared goals
Communication skills in Spanish or French (verbal and written) - not required, but would be an asset

Benefits

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Patient Experience Representative @Pockethealth

Customer Service

Salary 💸 unspecified	Remote Location Canada
Job Type full-time	Posted Mar 27, 2025

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.