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Partner Community Manager @Xero

[Hiring] Partner Community Manager @Xero

Mar 22, 2025 - Xero is hiring a remote Partner Community Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Australia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a passionate Partner Community Manager to play a crucial part in strengthening the connection between Xero and its accountant and bookkeeping (ABs) partners, fostering a vibrant and engaged community that reflects their interests, challenges, and ideas.

  • Actively champion Xero’s partners, ensuring their voices are heard and that the issues affecting their profession are well represented within Xero.
  • Drive valuable discussions and insights within the community through deep engagement with technology and accounting software.
  • Manage the Xero Partner Facebook Community group to drive meaningful interactions and engagement.
  • Ensure partners stay informed about key developments at Xero while advocating for their needs and concerns internally.
  • Oversee XPAC, the advisory panel of accountants and bookkeepers, leveraging their insights to shape discussions and decisions at Xero.
  • Manage and moderate online conversations, facilitate engagement, and create valuable content to build a strong, trusted, and active partner community.

Qualifications

  • Highly proactive and self-motivated with a strong work ethic, proven resilience, and positive demeanor.
  • Proven experience managing social communities for online brand(s), including maintaining/growing community health metrics (engagement, sentiment, impressions etc.).
  • Excellent communication skills.
  • Strong project management and organisational skills.
  • Team-oriented with an aptitude to quickly come up to speed on new technology concepts.

Requirements

  • Management of a brand’s online community of users, customers, or followers.
  • Content planning and execution.
  • Management of an advisory council or similar, desirable but not essential.
  • Technical background, preferably in the cloud or SaaS space.
  • Competency in social media tools such as Sprout Social, Canva, as well as social media listening performance analysis (e.g. Community health and reporting) strongly preferred.
  • Bachelor's degree or equivalent.

Benefits

  • Very generous paid leave to use however you’d like (plus statutory holidays!).
  • Dedicated paid leave to care for your physical and mental wellbeing.
  • Employee Assistance Program to access mental health care for you and your family.
  • Health insurance, life insurance, and income protection.
  • Wellbeing and sports programmes, employee resource groups.
  • 26 weeks of paid parental leave for primary caregivers.
  • Employee Share Plan.
  • Beautiful offices and flexible working.
  • Career development opportunities.

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đź“Ť Be aware of the location restriction for this remote position: Australia
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Back to Remote jobs  >   Customer Service
Partner Community Manager @Xero
Customer Service
Salary đź’¸ unspecified
Remote Location
Australia
Job Type full-time
Posted Mar 22, 2025
Apply for this position Unlock 54,636 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Australia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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