Owner Relations Representative @Wander

[Hiring] Owner Relations Representative @Wander

Feb 10, 2025 - Wander is hiring a remote Owner Relations Representative. 💸 Salary: unspecified. 📍Location: Latin America (LATAM), South Africa.

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Role Description

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.
Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.
Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.
Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.
Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.
Proactively identify opportunities to improve owner satisfaction and increase home performance.
Communicate effectively via email and phone, ensuring owners feel heard and supported.

Qualifications

Customer-focused – You genuinely enjoy building relationships and providing excellent service.
Personable and outgoing – You’re comfortable making phone calls and engaging with owners.
Problem solver – You can de-escalate situations, find solutions, and confidently handle difficult conversations.
Well-spoken and well-written – You can articulate complex topics in a simple, professional way.
Sales-minded – You understand how to position things in a positive light and influence outcomes.
Organized and proactive – You can keep track of multiple properties and owners while staying ahead of potential issues.
Tech-savvy – You’re comfortable working with Slack, Google Suite, and learning new systems (we use our own operating software).
Fast-Paced and Adaptable - You thrive in a high-pressure, dynamic environment and can quickly adjust to changing priorities and deadlines.

Requirements

2+ years of customer service, account management, or customer success experience.
Experience in property management, real estate, or hospitality is a plus.
Strong conflict resolution skills and ability to handle challenging conversations with confidence.
Comfortable working Tuesday-Saturday, CST.

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Before You Apply

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📍	Be aware of the location restriction for this remote position: Latin America (LATAM), South Africa
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Owner Relations Representative @Wander

Customer Service

Salary 💸 unspecified	Remote Location Latin America (LATAM), South Africa
Job Type full-time	Posted Feb 10, 2025

Apply for this position Unlock 54,193 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: Latin America (LATAM), South Africa
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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