[Hiring] Ombudsman Analyst I @Cloudwalk
Mar 28, 2025 - Cloudwalk is hiring a remote Ombudsman Analyst I. 💸 Salary: unspecified. 📍Location: Brazil.
Role Description
As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks.
Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.
What You'll Be Doing:
- Receiving, handling, monitoring and responding to customer demands;
- Interface with our customers through the Ombudsman contact channels (telephone and email);
- Drafting responses to Citizen's Demands Registration System (BACEN-RDR) and municipal and state PROCONs;
- Keeping tabs and managing administrative demands alongside our legal partners;
- Providing advice on customer related situations to the Customer Support Engineering Team;
- Interfacing with other teams to align strategies and suggest improvement on products and processes.
Qualifications
- Excellent written and oral communication skills;
- Excellent Portuguese communication;
- Intermediary English skills;
- High attention to details;
- Strong organizational skills;
- Good analytical skills;
- Fast learning;
- Love for technology;
- Ability to be flexible to changing priorities in a fast-paced environment;
- Previous experience in Consumer law and conflict mediation will be considered a plus;
- Keen interest in learning and applying the latest technology to daily work is essential; knowledge and experience with GenAI (e.g., ChatGPT) will also be considered a plus.
The Future We See
- People teams leveraging AI to transform talent acquisition and employee development.
- Marketing professionals creating data-driven, AI-powered campaign strategies.
- Customer Success teams enhancing client experiences with intelligent solutions.
- Risk analysts combining human expertise with AI to navigate complexities.
- Designers collaborating with AI to push creative boundaries.
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| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Brazil
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
