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Multilingual Medical Information Specialist
@PPG UK ProPharma Group MIS Ltd
[Hiring] Multilingual Medical Information Specialist @PPG UK ProPharma Group MIS Ltd
Mar 17, 2025 - PPG UK ProPharma Group MIS Ltd is hiring a remote Multilingual Medical Information Specialist. 💸 Salary: unspecified. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We’re looking for a Multilingual Medical Information Specialist to join our Medical Information Department. You will be responsible for providing a high-quality Medical Information service via phone and email following full training on designated clients/products.
- Answering technical questions received by phone, letter, email, and fax in respect of designated products in an accurate, confident, and professional manner.
- Complying with the specific Working Practices as agreed with clients.
- Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs.
- Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing and quality checking these.
- Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
- Logging all enquiries in an accurate, comprehensive, and timely fashion.
- Managing confidential information in line with Data Privacy regulations.
- Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
- Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.
Qualifications
- A completed Pharmacy or life science degree.
- Mother tongue/C1 level in target language and fluency in English.
- Strong translation skills.
- Excellent phone manner.
- Attention to detail.
- Ability to manage a busy workload and prioritise.
- Ability to work unsupervised.
Requirements
- Familiarity with a call centre environment.
- Interest in expanding knowledge of the pharmaceutical industry.
- New graduates looking to start their career in life sciences are encouraged to apply.
Benefits
- Diversity, equity, and inclusion commitment.
- Safe space for all employees to feel empowered to succeed.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
