[Hiring] Merchant Advocate @Daxko
Mar 28, 2025 - Daxko is hiring a remote Merchant Advocate. đź’¸ Salary: $46,400 - $69,600 per year. đź“ŤLocation: USA.
Role Description
As a Merchant Advocate, you’ll play a key role in assisting customers with credit card and ACH processing, ensuring smooth transactions, and resolving complex payment-related issues. You’ll collaborate closely with internal teams to research and troubleshoot merchant concerns while maintaining compliance and delivering an outstanding customer experience.
If you enjoy problem-solving, building relationships, and working in a fast-paced environment, this role is for you!
- Investigate and resolve escalated credit card and ACH payment issues for internal and external customers.
- Diagnose and correct merchant account configuration issues.
- Handle sensitive customer interactions with patience and professionalism, de-escalating concerns and providing clear solutions.
- Assist with the rollout of new payment products and services.
- Collaborate with internal teams to meet merchant service expectations and enhance the overall experience.
- Maintain a deep understanding of payment processing platforms, compliance requirements, and best practices.
- Serve as an expert in Daxko’s payment-related products and services, providing guidance to both customers and internal teams.
- Follow company policies and compliance guidelines while ensuring high-quality service.
- Consistently meet or exceed key performance metrics, demonstrating a commitment to excellence.
- Participate in and lead team training sessions to enhance knowledge and expertise.
Qualifications
- Strong interpersonal and communication skills, including active listening and clear problem resolution.
- A customer-first mindset with a focus on patience, empathy, and exceptional service.
- Critical thinking and analytical skills to diagnose and solve payment-related issues.
- Ability to collaborate cross-functionally and build strong working relationships.
- Strong computer and multitasking skills, with the ability to manage multiple cases efficiently.
- Self-motivated with excellent time management and organizational skills.
- Comfort working in a fast-paced, high-volume environment while maintaining attention to detail.
Requirements
- Bachelor’s degree OR equivalent experience.
- 2+ years of experience in customer service.
- 1+ year of experience in credit card and ACH processing.
- Demonstrated success managing customer escalations and complex financial projects.
Preferred Qualifications
- 3+ years of customer service experience.
- 2+ years of experience in credit card and ACH processing.
- Familiarity with First Data Merchant Services.
- Expertise in credit card processing applications, risk management, reserves, and compliance.
Benefits
- Flexible paid time off
- Affordable health, dental, and vision insurance options
- Monthly fitness reimbursement
- 401(k) matching
- New-Parent Paid Leave
- Casual work environments
- Remote work
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$46,400 - $69,600 per year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
