[Hiring] Managed Services Consultant @Pditechnologies
Mar 15, 2025 - Pditechnologies is hiring a remote Managed Services Consultant. 💸 Salary: competitive salary with quarterly perks. 📍Location: USA.
Role Description
The Managed Services Consultant manages customer requests to execute projects/tasks that maintain customer loyalty and payment programs. This role involves working with internal teams to coordinate these projects for payment and loyalty customers. The ideal candidate should have a balance of customer-facing and technical skills and be well-versed in modern loyalty marketing best practices.
- Serve as the primary internal business point of contact and Loyalty and Payments solution SME post-implementation.
- Discuss MWS available suite of APIs and internal processes for customer-specific requests.
- Maintain strong knowledge of the customer’s ecosystem, including adjacent solutions such as POS, Website, Mobile App, Payment ecosystem, CRM, ERP, SFTP, etc.
- Keep abreast of key changes in the client's industry that impact their loyalty and marketing influence.
- Work cross-functionally with internal PDI teams.
- Observe customer use of payment and loyalty products to identify future product feature requests.
- Be aware of NPS scores and feedback to identify “at risk” customers and communicate this risk to Customer Success Managers.
- Train and educate customers on utilizing reporting and administrative support portals.
- Maintain the highest levels of client satisfaction and integrity.
Qualifications
- 2+ years in a customer-facing role with a task-oriented focus
- Experience in the convenience retail space, either as a retailer, manufacturer, or loyalty services provider
- Strong operational or technical background; loyalty background is a plus
- Proficient understanding of relevant enabling technologies
- Strong verbal and written communication skills
- Proven ability to multi-task and lead multiple projects to completion
- Experience in managing and growing customer relationships and corresponding revenue and profit plans
- Experience in forecasting, budgeting, analytics, and evaluating performance against KPIs
- Experience in building and delivering presentations to senior management teams
- Familiarity with RESTful APIs and SFTP
- Strong skills in spreadsheets and BI tools
- Experience with CRM services like Salesforce
- Familiarity with project management tools such as Wrike, Smartsheets, Jira, Confluence, and Airtable
Preferred Qualifications
- Bachelor’s Degree in Business Administration, Marketing, or related field
- Basic understanding of modern loyalty, retail, digital, e-commerce, mobile, and consumer industry trends preferred
- Working knowledge of supporting technology such as software development processes, APIs, Data Warehousing, Data Visualization Tools, CRM platforms, SFTP, etc. is a plus
Behavior Competencies
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions
- Ensures Accountability: Holds self and others accountable to meet commitments
- Collaborates: Works cooperatively with others across the organization to achieve shared objectives
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Benefits
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive salary with quarterly perks
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
