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Japanese Bilingual Customer Support Representative
@1840&company
[Hiring] Japanese Bilingual Customer Support Representative @1840&company
Mar 12, 2025 - 1840&company is hiring a remote Japanese Bilingual Customer Support Representative. 💸 Salary: unspecified. 📍Location: Northern America, Asia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only. Shift Schedule: EST
- Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
- Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
- Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
- Collaborate with other departments to resolve complex issues and escalate cases when necessary.
- Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
- Assist with processing returns, exchanges, and refunds, adhering to company policies.
- Identify recurring issues and suggest process improvements to enhance the customer experience.
- Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers.
Qualifications
- 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
- Excellent written communication skills with a professional and empathetic tone.
- Language spoken English and Japanese (speak/read/write in Japanese language is a requirement).
- Ability to multitask and manage multiple communication channels simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with social media platforms and online chat systems.
- Self-motivated and able to work independently in a remote environment.
- Availability to work full-time, including occasional weekends or holidays if required.
Requirements
- Experience in e-commerce or retail customer support.
- Knowledge of timepieces or a passion for creative and artistic products.
- Familiarity with social media management tools.
Benefits
- Flexible remote work environment.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture.
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| 📍 | Be aware of the location restriction for this remote position: Northern America, Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Northern America, Asia
|
|
Job Type
part-time
|
Posted
Mar 12, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Japanese Bilingual Customer Support Representative
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