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Japanese Bilingual Customer Support Representative @1840&company

[Hiring] Japanese Bilingual Customer Support Representative @1840&company

Mar 12, 2025 - 1840&company is hiring a remote Japanese Bilingual Customer Support Representative. 💸 Salary: unspecified. 📍Location: Northern America, Asia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only. Shift Schedule: EST

  • Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
  • Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
  • Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
  • Collaborate with other departments to resolve complex issues and escalate cases when necessary.
  • Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
  • Assist with processing returns, exchanges, and refunds, adhering to company policies.
  • Identify recurring issues and suggest process improvements to enhance the customer experience.
  • Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers.

Qualifications

  • 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
  • Excellent written communication skills with a professional and empathetic tone.
  • Language spoken English and Japanese (speak/read/write in Japanese language is a requirement).
  • Ability to multitask and manage multiple communication channels simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with social media platforms and online chat systems.
  • Self-motivated and able to work independently in a remote environment.
  • Availability to work full-time, including occasional weekends or holidays if required.

Requirements

  • Experience in e-commerce or retail customer support.
  • Knowledge of timepieces or a passion for creative and artistic products.
  • Familiarity with social media management tools.

Benefits

  • Flexible remote work environment.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team culture.

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Before You Apply
📍 Be aware of the location restriction for this remote position: Northern America, Asia
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Japanese Bilingual Customer Support Representative @1840&company
Customer Service
Salary 💸 unspecified
Remote Location
Northern America, Asia
Job Type part-time
Posted Mar 12, 2025
Apply for this position Unlock 52,287 Remote Jobs
📍 Be aware of the location restriction for this remote position: Northern America, Asia
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Japanese Bilingual Customer Support Representative Apply for this position Unlock 52,287 Remote Jobs
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