[Hiring] IT Service Desk @Staff4Me
Mar 25, 2025 - Staff4Me is hiring a remote IT Service Desk. đź’¸ Salary: 35,000 basic salary. đź“ŤLocation: Asia.
Role Description
Staff4Me is seeking a dedicated IT Service Desk professional to join our dynamic team. In this role, you will provide vital support to our users by diagnosing and resolving technical issues, maintaining a high standard of service across various platforms. You will act as the first point of contact for IT-related queries and help create a seamless IT experience for our staff and clients.
- Provide exceptional customer service by responding to internal and external IT inquiries in a timely manner.
- Troubleshoot and resolve IT-related issues using strong problem-solving skills.
- Document all support requests and resolutions in the ticketing system to ensure accurate tracking.
- Assist users with hardware setup and configuration, including desktops, laptops, and peripherals.
- Install and configure software applications, ensuring compliance with licensing requirements.
- Collaborate with other IT teams to escalate complex issues and improve service delivery.
- Stay current with IT trends to provide informed support and suggest improvements.
Qualifications
- Proven experience in an IT support or Service Desk role; a minimum of 2 years preferred.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent communication skills, both verbal and written.
- Proficient in using ticketing systems and remote administration tools.
- Ability to work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- CompTIA A+, Network+, or equivalent certifications are a plus.
Benefits
- 35,000 basic salary
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
Company Description
Staff4Me is a leading provider of comprehensive back-office support services, empowering businesses to thrive in today’s dynamic market. With over 20 years of experience and a global workforce of 8,000 professionals, we specialize in offering tailored solutions that drive efficiency, innovation, and growth.
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| đź“Ť | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
35,000 basic salary
|
Remote
Location
Asia
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
