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IT Helpdesk @Staff4Me

[Hiring] IT Helpdesk @Staff4Me

Mar 25, 2025 - Staff4Me is hiring a remote IT Helpdesk. 💸 Salary: unspecified. 📍Location: Asia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As an IT Helpdesk professional at Staff4Me, you will be the first point of contact for users experiencing issues with their technology. You will provide remote assistance and technical support, ensuring a high level of customer satisfaction by resolving issues efficiently and effectively.

  • Respond to helpdesk tickets and support requests from users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues, including networking concerns.
  • Assist users with Microsoft 365 applications and remote desktop services.
  • Document issues, resolutions, and customer interactions in the helpdesk ticketing system.
  • Provide training and support to users on various software applications.
  • Collaborate with other IT staff to escalate complex issues as necessary.
  • Maintain inventory of IT equipment and supplies.
  • Conduct regular follow-ups with users to ensure issues are fully resolved.
  • Stay current with emerging technologies and IT best practices.

Qualifications

  • Minimum 2 years experience in an IT Helpdesk or technical support role.
  • Strong knowledge of operating systems (Windows, MacOS) and common software applications.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot hardware and software issues effectively.
  • Experience with ticketing systems and remote support tools.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (preferred).
  • Strong attention to detail and the ability to work independently.

Benefits

  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Asia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
IT Helpdesk @Staff4Me
Customer Service
Salary 💸 unspecified
Remote Location
Asia
Job Type full-time
Posted Mar 25, 2025
Apply for this position Unlock 54,634 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Asia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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