[Hiring] Implementation Specialist @Gaggle Net, Inc.
Apr 02, 2025 - Gaggle Net, Inc. is hiring a remote Implementation Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Gaggle is looking for an Implementation Specialist to work directly with customers to ensure they have services enabled as quickly and effectively as possible. The main focus of this position is to oversee all aspects of enabling services to protect students.
- Help customers understand and complete key milestones in implementation
- Validate that technical setups are correctly completed
- Share best practices with customers that result in a great experience
- Own the onboarding process and work closely with all internal teams
- Educate customers on services and handle technical setups of systems such as Google, O365, and Web-Filtering Providers
Qualifications
- Organized with the ability to handle multiple projects concurrently
- Self-directed and self-motivated with the ability to work individually or as part of a team in a fully remote environment
- Excellent verbal and written communication skills
- Detail-oriented
- Experience deploying Agents/Extensions
- Strong understanding of Google and O365 Administrator settings is a plus
Requirements
- Bachelor's degree or equivalent experience
- Experience onboarding new customers
- 3+ years of working in a customer-facing role (implementation experience a plus)
- Proven record of providing exceptional customer service
- Use of CRM to maximize efficiency (Salesforce a plus)
- Involvement in K-12 is a plus
- Experience working remotely is a plus
Benefits
- We're a remote-first company; our team works together across all 50 US states
- PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
- Dental insurance (including orthodontia) through Guardian
- Vision insurance through BCBS/EyeMed
- HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
- 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
- Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
- Flexible PTO
- Generous, 100% to 70% paid leave plans, up to 90 days
- Pet Insurance Discount Program
- Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues
Company Description
Gaggle has been supporting student safety and well-being for more than 20 years with a mission of ensuring the safety and well-being of students and schools by leveraging people and technology. Our vision is that all schools are safe and all students get the mental and emotional help they need.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
