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Vice President of Customer Success @Commure Athelas

[Hiring] Vice President of Customer Success @Commure Athelas

Apr 13, 2025 - Commure Athelas is hiring a remote Vice President of Customer Success. đź’¸ Salary: unspecified. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a dynamic and growth-focused Vice President of Strategic Accounts to lead our customer success teams. This individual will be instrumental in ensuring the satisfaction, retention, and expansion of our most valuable clients, with a specific focus on large enterprise accounts generating over $10 million in revenue.

  • Lead and Manage Customer Success Teams: Oversee and mentor a high-performing, multi-tiered team spread across the country, ensuring alignment with organizational goals and fostering a culture of collaboration and excellence.
  • Drive Growth and Retention: Develop and execute strategies to mitigate churn while identifying and capitalizing on opportunities for account expansion and revenue growth.
  • Build and Maintain Relationships: Serve as the primary executive liaison for key stakeholders in large enterprise accounts, ensuring alignment with client objectives and fostering long-term partnerships.
  • Strategic Account Oversight: Manage a portfolio of large-scale accounts, focusing on healthcare and health systems, with a thorough understanding of the unique challenges and opportunities in these industries.
  • Collaborate Across Teams: Work closely with product, sales, and operational teams to deliver a seamless client experience and resolve complex challenges effectively.
  • Operational Excellence: Establish and optimize processes for account management, ensuring the delivery of high-quality outcomes and continuous improvement.

Qualifications

  • 10+ years of experience in account management, customer success, or related fields, with at least 5 years managing large enterprise accounts exceeding $40 million in revenue.
  • Experience in healthcare or healthtech, particularly with hospitals and health systems, is highly preferred.
  • Proven ability to lead and inspire a multi-level, geographically dispersed team while fostering a collaborative and results-driven culture.
  • Strong expertise in churn mitigation strategies and growth-focused account management.
  • Exceptional ability to build and maintain relationships with executive stakeholders, acting as a trusted advisor and advocate.
  • Data-driven mindset with the ability to leverage insights to inform strategies and decision-making.
  • Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
  • Willingness to travel as needed to meet with clients and teams across the country.

Benefits

  • Flexible PTO (pending specific geographical locations)
  • Medical, dental, vision, maternity and paternity leave
  • Note that benefits are subject to change and may vary based on jurisdiction.

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Back to Remote jobs  >   Sales / Business
Vice President of Customer Success @Commure Athelas
Sales / Business
Salary đź’¸ unspecified
Remote Location
USA
Job Type full-time
Posted Apr 13, 2025
Apply for this position Unlock 54,070 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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