Back to Remote jobs >
Customer Service
Home Services Call Center Agent
@EverService
[Hiring] Home Services Call Center Agent @EverService
Mar 14, 2025 - EverService is hiring a remote Home Services Call Center Agent. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves serving as the first point of contact for customer service and appointment setting calls for our fast-paced, elite home services clientele.
- Provide exceptional service by communicating effectively, professionally, and compassionately.
- Apply an upbeat customer service attitude in all forms of communication and persuasion to secure booked appointments efficiently.
- *** MUST BE AVAILABLE TO WORK WEEKENDS & HOLIDAYS ***
- Conversationally collect and correctly input caller information accurately to qualify a lead in client’s CRM.
- Follow account specific instructions including scripted verbiage, appointment scheduling, and call transfer procedures.
- Identify and escalate issues accordingly.
- Adjust communication style for each call, conveying confidence and empathy where appropriate.
- Meet productivity goals.
- Maintain call control while providing exceptional customer service.
- Manage and record off system time appropriately, honestly, and accurately.
Qualifications
- 2+ years of experience in a high-volume virtual call center required.
- 1+ years of experience in a customer-facing role, preferably within the home services or HVAC industry required.
- ServiceTitan, HouseCall Pro or Sera CRM experience highly preferred.
- Ability to type 30 wpm with 94% accuracy.
- Ability to read, write and speak English fluently.
- Excellent written and verbal communication skills, specifically spelling and grammar.
- Ability to handle a high volume of callers in a virtual environment.
- Experience managing both inbound and outbound call types.
- Experience with initiating outbound calls and appointment scheduling, while ensuring a seamless and efficient customer experience.
- Applicants must be willing to undergo and successfully pass a criminal background check and pre-employment drug screening.
- Must meet the following internet requirements:
- Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported).
- High speed internet (at least 10 Mb upload and at least 50 Mb download).
- Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided).
Benefits
- Remote-First Environment.
- Medical, Dental, & Vision Insurance.
- Company 401(k) Matching.
- Monthly Phone & Data Stipend.
- Paid Vacation & Sick Time Off.
- Paid DOUBLE your hourly rate, when working company observed holidays.
Similar Remote Jobs
More jobs at EverService
-
Customer Service unspecified USAMar 19, 2025
-
Sales / Business $65,000 - $80,000 base salary plus bonus USAMar 17, 2025
More Customer Service jobs
-
Customer Service $66,300.00 - $124,500.00 USAMar 23, 2025
-
Customer Service performance bonus, transportation bonus, private health care benefits EuropeMar 23, 2025
-
Customer Service unspecified USAMar 23, 2025
More jobs in USA
-
Sales / Business $100,000 to $125,000 per year USAMar 23, 2025
-
Sales / Business $135,000 to $165,000 per year USAMar 23, 2025
-
Project Management unspecified USAMar 23, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,212 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 14, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
