Help Desk Support Specialist @Silgan Containers Mfg Corp

[Hiring] Help Desk Support Specialist @Silgan Containers Mfg Corp

Feb 26, 2025 - Silgan Containers Mfg Corp is hiring a remote Help Desk Support Specialist. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing technical support and troubleshooting for users.

Provide Level I and II support remotely via phone, using remote tools or onsite
Troubleshoot software and hardware failures
Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
Load software packages such as networking components, operating systems, and office applications
Prioritize and work on service desk tickets in the internal ticketing system
Accountable for being part of an ongoing after-hours on-call rotation
Develop and conduct various training and instruction for end users on OS and other applications
Assist users in maximizing the use of computing systems
Past retail and customer service experience is a plus
5 to 10 percent travel is a possibility

Qualifications

Requirements

Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies
Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
Experience troubleshooting Adobe, Standard and Professional software experience

Benefits

Fair and competitive salary
A stable, reliable, and environmentally conscious company
Continuing education with opportunities for advancement
A comprehensive benefits package, including medical, dental, vision, and life insurance
401k retirement savings plan
Paid time off
Paid holidays
Add-on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more

Similar Remote Jobs

Unlock 54,640 additional remote jobs, advanced search & email notifications

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Help Desk Support Specialist @Silgan Containers Mfg Corp

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Feb 26, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.