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Customer Service
Head of Technical Support & MDM
@QuickTeam
[Hiring] Head of Technical Support & MDM @QuickTeam
Mar 21, 2025 - QuickTeam is hiring a remote Head of Technical Support & MDM. đź’¸ Salary: $300-400/week. đź“ŤLocation: South Africa.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We’re looking for a Head of Technical Support & MDM to lead technical troubleshooting and mobile device management (MDM) support. This role is critical in ensuring smooth device deployment, security, and performance for our users.
- Manage and support MDM solutions, ensuring seamless device enrollment, security policies, and app deployments.
- Diagnose and troubleshoot technical issues related to iPhones, MDM policies, and device security.
- Assist with DNS and content filtering configurations and troubleshooting.
- Provide high-level technical support to customers and internal teams, resolving issues efficiently.
- Optimize device performance, compliance, and security using MDM best practices.
- Document troubleshooting steps, MDM configurations, and best practices for internal use.
- Assist in maintaining and troubleshooting WordPress websites (nice to have).
Qualifications
- Extensive experience with MDM solutions (e.g., Jamf, Microsoft Intune, Kandji, MobileIron)
- Strong troubleshooting and problem-solving skills
- Experience working with Apple devices, specifically iPhones
- Familiarity with DNS/content filtering technologies
- Experience in technical support, system administration, or device management roles
- Excellent communication skills, able to break down technical issues clearly
Requirements
- Knowledge of automation tools for IT workflows (nice to have)
- Experience with WordPress website management (nice to have)
- Familiarity with networking and security protocols (nice to have)
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$300-400/week
|
Remote
Location
South Africa
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
