Guest Relations Associate @Officium (BPO) UK Ltd

[Hiring] Guest Relations Associate @Officium (BPO) UK Ltd

Feb 06, 2025 - Officium (BPO) UK Ltd is hiring a remote Guest Relations Associate. 💸 Salary: unspecified. 📍Location: Philippines.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Officium is seeking a highly organized and proactive Service Accommodation Guest Manager to oversee and manage the daily operations of our accommodation services. The ideal candidate will ensure excellent guest experiences, coordinate with cleaning and maintenance teams, conduct competitor analysis, and manage promotional activities through social media. This role is crucial for maintaining high standards of service, optimizing listing content, and increasing occupancy rates.

Handle guest inquiries, reservations, and complaints in a timely and professional manner.
Manage guest check-in and check-out processes, ensuring smooth transitions for all guests.
Maintain high levels of customer service and hospitality.
Oversee the scheduling and coordination of cleaning services between guests.
Communicate and coordinate with maintenance staff to resolve issues promptly.
Ensure properties are well-maintained, clean, and fully operational at all times.
Coordinate with cleaning teams via Guesty and WhatsApp to ensure smooth operational quality checks of the property.
Regularly research and analyze competitor listings, pricing strategies, and promotional tactics.
Recommend improvements and adjustments to stay competitive in the market.
Create and schedule engaging social media content to promote the accommodation properties.
Manage social media accounts, including responding to comments and messages.
Monitor the performance of posts and campaigns, adjusting strategies as needed.
Regularly update listing descriptions, pricing, and availability on all platforms.
Ensure that photos and descriptions accurately represent the property.
Optimize listings to improve visibility and conversion rates.
Provide regular reports on occupancy, guest satisfaction, and performance of promotional activities.
Analyze guest feedback and make recommendations for service improvements.

Qualifications

Excellent communication and interpersonal skills, both written and verbal.
Previous experience in service accommodation, guest services, or property management is preferred.
Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
Strong interpersonal skills with the ability to build rapport with guests.
Proficiency in using WhatsApp and other communication platforms for coordination.
Experience with booking.com and/or Airbnb.com and Guesty a plus.
Experience with social media platforms and basic marketing skills.
Detail-oriented with strong organizational and time management abilities.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
Flexibility to work during varying hours.
Has internet speed minimum of 25 mbps.
Has a quality laptop to use.

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📍	Be aware of the location restriction for this remote position: Philippines
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Guest Relations Associate @Officium (BPO) UK Ltd

Customer Service

Salary 💸 unspecified	Remote Location Philippines
Job Type full-time	Posted Feb 06, 2025

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📍	Be aware of the location restriction for this remote position: Philippines
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Guest Relations Associate @Officium (BPO) UK Ltd

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