[Hiring] French-Speaking Customer Solutions Specialist @transcosmos (TCIS)
Jan 09, 2025 - transcosmos (TCIS) is hiring a remote French-Speaking Customer Solutions Specialist. 💸 Salary: competitive salary with monthly performance bonuses. 📍Location: Europe.
Job Summary
As a Customer Solutions Specialist you will act as the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in French and English languages.
Key Duties
- Manage incoming phone calls, emails and cases.
- Assisting customers with billing and contract related requests.
- Educating customers and answering general questions about the supported software.Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
- Standardized troubleshooting of user reported issues with the supported software and hardware.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Additional ad-hoc tasks and projects in alignment with the business needs.
Requirements
- High school diploma or equivalent
- Previous Customer Service experience (ideally supporting technical products within SSC/Contact Centre)
- B2 English language skills (both written and oral).
- C1 French language skills (both written and oral).
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.
- To acquire the necessary knowledge we provide a 2 week paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
- Competitive salary
- Monthly performance bonuses
- Cafeteria
- Team builing and free time activities
- Flexibility
- Youthful environment
- Home office
About the company
Since we began in 1966, Transcosmos has become a global leader in the Business Process Outsourcing (BPO) industry and today employs 45,000 talented staff in over 160 different locations around the world, including Hungary, Poland, UK and the Philippines!
Transcosmos' is passionate about 'people & technology' and specialise in 24/7 Customer, Technical & Business Support services in over 25 different languages including English, Spanish, German, French, Mandarin, Japanese, Korean, Thai and many more!
...JOIN OUR TEAM TODAY...
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive salary with monthly performance bonuses
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Jan 09, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
