[Hiring] Customer Solutions Specialist @transcosmos (TCIS)
Apr 04, 2025 - transcosmos (TCIS) is hiring a remote Customer Solutions Specialist. đź’¸ Salary: competitive salary. đź“ŤLocation: Europe.
Role Description
As a customer solutions specialist, you will be primarily responsible for handling frontline customer inquiries, issues, providing technical support and troubleshooting to ensure high customer satisfaction.
- Respond to customers when they reach out with any concerns via call or email.
- Initiate outbound phone calls to inform customers about the progression of their ongoing queries/cases.
- Keep track of all relevant details.
- Efficiently help customers and be a flexible problem-solver.
- Conduct further investigations if you do not have enough information to resolve customer queries.
- Exhibit patience, empathy, and strong communication skills.
- Maintain focus in a busy work environment.
Requirements
- Responsible for handling customer support and technical-support related questions of customers and partners.
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications.
- Help customers with information about the products and services, using relevant call handling protocols.
- Ensure the required quality delivery of the service.
- Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality.
- Assist customers or escalate service-related issues to the appropriate department.
- Ensure compliance with customer Data Privacy and Security Policy.
- Communicate positively with team members, customers, and other partners.
- Collaborate with Level 2 Customer Solution Specialist colleagues if required.
Qualifications
- A High school diploma or equivalent, College level preferred.
- Previous experience in BPO and Customer Service and/or technical account preferred.
- Proven track record demonstrating the skills and qualities outlined in this document.
Skills / Attributes Required
- Good Knowledge of Microsoft Office products.
- CRM Software platforms experience preferred.
- Highly customer focused.
- Excellent communication skills (both written and oral) in English.
- Effective follow-up skills.
- Excellent organizational skills.
- Good attention to detail.
- Excellent problem-solving skills.
- Ability to work both collaboratively and individually.
- Planning & Organizing.
- Positive conduct.
Languages
- Good command of written and spoken English (Speech, Written, Reading, Comprehension).
- For Multi-lingual roles supported languages are French, German, Dutch, Italian, Spanish, Portuguese, Polish.
Benefits
- Paid training to acquire necessary knowledge and get to know colleagues.
- Competitive salary.
- Cafeteria.
- Team building and free time activities.
- Modern office environment.
Company Description
Since we began in 1966, Transcosmos has become a global leader in the Business Process Outsourcing (BPO) industry and today employs 45,000 talented staff in over 160 different locations around the world, including Hungary, Poland, UK and the Philippines!
Transcosmos is passionate about 'people & technology' and specializes in 24/7 Customer, Technical & Business Support services in over 25 different languages including English, Spanish, German, French, Mandarin, Japanese, Korean, Thai and many more!
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| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive salary
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
