[Hiring] Customer Support Assistant @1104 Amadeus Customer Service Center Americas S.A.
Apr 05, 2025 - 1104 Amadeus Customer Service Center Americas S.A. is hiring a remote Customer Support Assistant. 💸 Salary: competitive remuneration with bonuses and benefits. 📍Location: Costa Rica.
Role Description
Support travel agents with their inquiries and recover functional and technical incidents and requests or escalate them to have groups resolve those, within Amadeus or to Third Parties involved in the service provided.
- Support travel agents with their inquiries.
- Work within defined processes or methodologies and may help determine the appropriate approach for new assignments.
- Take a broad perspective to problems and identifies new, less obvious solutions.
- Receive instructions and guidance from manager or supervisor and performs moderately complex and varied tasks with a moderate degree of supervision.
- May have specialized external certification and/or job-related training and work experience.
- Respond to customers' questions concerning products and solutions (functionality, application, interactions between different solution components).
- Acknowledge, investigate and when possible, recover incidents within service levels using knowledge solutions.
- Escalate incidents outside the scope of team competencies to 3rd level resolver groups to internal or external service providers and follow-up.
- Provide customers with updates on the status of critical problems.
- Suggest improvements to the Knowledge Solutions database.
Qualifications
- Speaks and writes English and Spanish fluently.
- Portuguese is highly appreciated.
- Experience in the travel industry is highly appreciated.
- Experience in call centers is highly appreciated.
- Prepared to work in a hybrid environment: 50% at home and 50% at the Office, or 100% at the Office if being requested.
- Committed to working on a fixed schedule during weekdays and weekends.
Benefits
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Work from anywhere: onsite, hybrid or fully remote.
- Professional development to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application Process
The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!
Working at Amadeus
- A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
- A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.
- A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
- A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
- A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Similar Remote Jobs
More Customer Service jobs
-
Customer Service unspecified Western Asia (Middle East)Apr 10, 2025
-
Customer Service unspecified CanadaApr 10, 2025
-
Customer Service competitive pay above market rates ColombiaApr 10, 2025
More jobs in Costa Rica
-
All others unspecified UK, Canada, Germany +5 moreApr 10, 2025
-
Sales / Business competitive compensation packages including salary and equity Costa RicaApr 10, 2025 -
All others unspecified India, Brazil, Colombia +21 moreApr 10, 2025
Kickstart Your Job Search
Unlock 54,857 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Costa Rica |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive remuneration with bonuses and benefits
|
Remote
Location
Costa Rica
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Costa Rica |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
