Field Support Specialist I @CPY0001 Young Life Incorporated

[Hiring] Field Support Specialist I @CPY0001 Young Life Incorporated

Mar 26, 2025 - CPY0001 Young Life Incorporated is hiring a remote Field Support Specialist I. 💸 Salary: $18.36 - $22.98 hourly. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position provides comprehensive, mission-wide support to all Young Life staff across enterprise systems, products, and processes, with the expressed purpose to identify, examine, and resolve impediments to operational efficiency.

Provide comprehensive support to Young Life staff across all enterprise systems, products, and processes.
Track and follow-up on all open cases until resolved.
Collect and analyze trends of unresolved cases and provide information updates to staff and volunteers.
Escalate any unresolved cases, which exceed the team’s collective capabilities, to Mission Services subject matter experts and product owners, and monitor to resolution.
Demonstrate skills in communication, analysis, rapid problem-solving, and decision-making.
Develop and promote communication channels, curriculum, and best practices for field support across Mission Services.
Create and maintain self-serve tools, knowledge articles, FAQs, and training materials.
Assist in the identification and/or implementation of new support tools and technologies.

Training and Feedback:

Proactively develop and deliver training to the Field, Camping, and other Mission Services staff to reduce emergent support loads, topics, or applications.
Support operational training efforts by connecting users to content and learning opportunities, elevating emerging training needs, and providing feedback on effectiveness of current offerings.
Identify and partner with other departments to support training needs for in-person events when required.
Collect, collate, analyze, and report staff and volunteer feedback to the appropriate business analysts.
Provide recommendations for systems, product, and process improvements, to improve operations and decrease administration burden.

Qualifications

Bachelor’s degree in information systems preferred.
Salesforce certifications preferred.
SharePoint certification preferred.
MS Office certification preferred.

Requirements

Must represent Young Life in a professional and courteous manner.
Young Life field staff or volunteer experience preferred.
Experience or demonstrated understanding of Young Life organizational cultures and operations.
Demonstrated skills in technical support and/or customer success.
Demonstrated ability and initiative to help and serve others.
Demonstrated expertise operating within modern enterprise applications and technologies.
Demonstrated superior written and verbal communication skills.
Spanish language fluency preferred.
Demonstrated mature interpersonal skills, including emotional intelligence.

Working Conditions

Colorado Springs Service Center or remote office environment.
Possible, but limited, travel.

Job Specific Working Conditions

The anticipated hourly rate for this position can range from $18.36 - $22.98 depending on relevant education, experience, and location.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Field Support Specialist I @CPY0001 Young Life Incorporated

Customer Service

Salary 💸 $18.36 - $22.98 hourly	Remote Location USA
Job Type full-time	Posted Mar 26, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Field Support Specialist I @CPY0001 Young Life Incorporated

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