[Hiring] Customer Support Specialist @Pearl
Mar 21, 2025 - Pearl is hiring a remote Customer Support Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Americas.
Role Description
We are hiring a Tier 1 Customer Support Specialist to help customers with technical issues, especially with API integrations. The role involves answering customer questions quickly and solving problems effectively. You’ll work closely with the Product, Engineering, and Sales teams to improve the customer experience. This is a key role in a small but growing startup, so we need someone who can work independently, communicate well, and stay calm under pressure.
- Help customers through email, chat, and video calls.
- Solve technical issues, especially with APIs.
- Respond to customer questions quickly (goal: under one minute).
- Work with Product, Engineering, and Sales teams to fix problems and improve the platform.
- Keep customer support guides and documents updated.
- Build trust with customers and make sure they feel supported.
- Share customer feedback to help improve the product.
Qualifications
- 3–5 years of customer support experience (ideally in SaaS or tech).
- Strong English communication skills (written and spoken).
- Experience fixing issues with APIs.
- Familiarity with support tools like Intercom.
- Ability to work independently in a fast-paced environment.
- Good problem-solving skills and interest in technology.
- Steady work history — ideally two years in each job.
- Experience working at a startup or a similar fast-moving company.
Requirements
- Basic coding knowledge (e.g., reading JSON).
- Experience with AI or compliance solutions.
- Experience working with technical systems or APIs.
- Previous work with healthcare clients.
- Comfortable working in a small, growing team.
- Entrepreneurial mindset — starting or running a business is a plus.
Benefits
- Remote Work: Fully remote—work from anywhere.
- Generous PTO: Ample paid time off to rest and recharge.
- Direct Mentorship: Grow through guidance from international industry experts.
- Learning & Development: Ongoing access to resources for professional growth.
- Global Networking: Work and connect with professionals around the world.
- Work-Life Balance: Flexible hours that support a healthy work-life balance.
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| đź“Ť | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Americas
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
