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Customer Service
Customer Support Representative II
@Curate
[Hiring] Customer Support Representative II @Curate
Mar 28, 2025 - Curate is hiring a remote Customer Support Representative II. đź’¸ Salary: annual salary of $53,000.. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves working with customers as their dedicated resource, utilizing the software on their behalf and supporting them to ensure they’re getting the most value from our software and services.
- Identify additional tools and features that will benefit the customer and add to their existing subscription
- Monitor and track premium customers to predict and prevent churn
- Proactively identify customers that require product training; perform customer training sessions as needed
- Provide personalized assistance to specific customers within our software
- Lead services for our top clients
- Provide input and feedback on sales training, automation, account load management, strategy implementation plans, and designs for new features and products
- Communicate customer feedback, technical issues, and feature requests to the product team
- Optimize chat, fostering a self-help mode before chat is needed
- Identify opportunities to automate processes and lead the implementation of those automations
- Create and nurture positive ongoing relationships
- Dually represent the company and its customers with empathy and professionalism
- Multitask and prioritize as necessary to meet customer needs
- Other tasks as assigned in support of the team
Qualifications
- 3+ years of customer support experience
- Stellar customer service skills – and an overwhelming desire to help make our customers’ lives easier
- Excellent communication skills, both written and verbal
- Strong organizational and time management skills
- Ability to multitask and manage multiple projects simultaneously
- Self-motivated with a positive, team-player attitude
- High aptitude for learning new software quickly and effectively
- Ability to identify trends
- Comfortable with leadership
- Intuitively able to see beyond the surface and identify and solve underlying needs
- Positive and friendly attitude, someone delighted to give good customer service
- Technical expertise and highly adept in quickly acquiring knowledge of new software products/tools
- Other duties as assigned
Preferred Qualifications
- SaaS, B2B, SMB experience
- Experience working with Hubspot or other CRM platforms
- Experience working with G Suite, Jira, and Vidyard, Productboard
- Catering background
Benefits
- Company-subsidized health benefits, including medical, dental, and vision
- Unlimited PTO (with a bonus for actually taking time off!)
- A budget for setting up a home office
- 401k
- Stock options
- And more!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
annual salary of $53,000.
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
