[Hiring] Customer Support Representative @Dockwa
Mar 28, 2025 - Dockwa is hiring a remote Customer Support Representative. 💸 Salary: $55,000 annually. 📍Location: USA.
Role Description
As a Customer Support Representative, you will provide frontline support to both our boater and marina customers, helping to facilitate network engagement, improving technical familiarity with our software, and ensuring that people are spending more time on the water as a result of using our products.
- Operate our helpdesk, providing front-line support via phone, email, and live chat channels
- Answer how-to questions and help customers navigate a variety of tools within our software
- Diagnose software issues and engage with our product and engineering teams to resolve
- Help build and influence the operations of a growing Support Team in a developing start-up environment
- Identify issues and opportunities with marinas in our marketplace and work with account owners to help deepen customer engagement with our software
- Communicate thoughtful, customized solutions that help customers resolve their problems
- Review customer feedback and help build actionable reports for our business based on customer conversations
- Build relationships and trust with our customers (boaters and marinas) through being responsive, respectful, and receptive to their requests
- Flex to work a semi-variable schedule that allows us to meet customer demand, including working some weekends and being on-call for some holidays
Qualifications
- BA/BS degree or equivalent work experience
- 1 year of experience in customer service or support
- Strong written and verbal communication skills
- Ability to stay organized and manage multiple tasks efficiently
- Technical aptitude and interest in learning software applications
- Experience troubleshooting POS hardware (not required but a plus)
- Familiarity with the marine industry (not required but a plus)
Requirements
- Customer-Focused & Results-Driven: Passionate about helping customers succeed and delivering measurable results
- Excellent Communicator & Relationship-Builder: Strong interpersonal and communication skills, with the ability to build trust and credibility
- Proactive & Detail-Oriented: Able to recognize patterns in product usage and customer behavior that indicate risk or growth potential
- Adaptable & Problem-Solver: Able to think creatively and troubleshoot issues with efficiency and empathy
Compensation
The target base salary for this role is $55,000 annually. Our salary ranges are determined by role, level, experience, qualifications and location. Dockwa offers a competitive compensation package—including base salary, equity, a comprehensive benefits plan, and a company performance bonus.
Interview Process
- Recruiter Screen: 30-minute Zoom or phone call with a member of our Talent Team
- Take-Home Exercise: Sample customer ticket exercise
- Interview with the Head of Customer Support: 30-minute Zoom interview
- Final Interview with our Customer Support Lead: 30-minute Zoom interview
Join Us!
If you’re passionate about helping customers succeed and want to be part of a team that’s transforming an industry, we’d love to hear from you.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$55,000 annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
