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Customer Service
Customer Support Representative
@tawk.to
[Hiring] Customer Support Representative @tawk.to
Mar 26, 2025 - tawk.to is hiring a remote Customer Support Representative. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing exceptional customer service to our customers by resolving concerns and answering questions, providing information about products and services, taking orders, and processing returns.
- Answering and facilitating upwards of 50-60 calls a day.
- Providing timely and accurate information to incoming customers regarding order status and questions about products.
- Processing customer orders including new orders and changes or returns to existing ones while following established department policies and procedures.
- Working closely with the billing department to resolve disputed credit items.
- Engaging in phone-based verbal communication, as well as written and electronic contact.
- Meeting and maintaining strict company deadlines.
- Adhering to guidelines.
- Providing timely feedback to the company regarding service failures or customer concerns.
- Collaborating with the sales team to meet and exceed customer service expectations.
- Assisting with the maintaining and monitoring of electronic data for established customers.
- Monitoring production of order schedules and expediting deliveries per customer requests.
- Operating inventory control software, word processing and spreadsheet applications.
- Gathering additional customer information as necessary to resolve customer disputes.
- Maintaining detailed files for documentation.
- Drafting letters and quotes for customers.
Qualifications
- Must be available to work 8am to 5pm PST.
- 3 years previous experience in Customer Service.
- DME experience highly preferred but not required.
- Must have knowledge of Microsoft Office Suite and be proficient at navigating web-based applications.
- Minimum high school diploma or equivalent.
- Must have high attention to detail.
- Must be dependable and adaptable.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Company Description
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
