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Customer Service
Customer Support Representative
@BRUNS-PAK Data Center Solutions
[Hiring] Customer Support Representative @BRUNS-PAK Data Center Solutions
Mar 25, 2025 - BRUNS-PAK Data Center Solutions is hiring a remote Customer Support Representative. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves acting as the first point of contact for our valued clients, providing exceptional service, addressing queries, fixing issues, and ensuring client satisfaction.
- Respond promptly and professionally to clients via phone, email, chat, or other means.
- Help customers by responding to questions, addressing problems, and offering technical support for goods and services.
- Stay current on all products and services to provide appropriate recommendations.
- Handle client complaints, problems, and concerns kindly and sympathetically to provide a first-rate client experience.
- Work with internal teams to rapidly escalate and address challenging tasks.
- Log all letters and support requests in detail on the customer service site.
- Offer insightful comments and ideas to improve the client experience.
- Maintain knowledge of policy changes, product updates, and best practices to provide the best possible help.
Qualifications
- Valid job history helping customers or other stakeholders.
- Adept in both spoken and written expression.
- Excellent ability for problem solving and analysis.
- Able to handle several chores at once and perform effectively under duress.
- Proficiency with customer service tools and understanding of basic troubleshooting techniques.
- Being kind, patient, and driven in helping others.
- Minimum requirement: completion of high school; desired: further customer service certifications or training.
Benefits
- Keystones of success are teamwork and mutual support.
- Possibility to develop professionally and pick fresh abilities.
- Affect customer perceptions of the company's operations as well as its performance.
- Competitive compensation and benefit package.
Company Description
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
