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Customer Service
Customer Support Representative
@OpsArmy
[Hiring] Customer Support Representative @OpsArmy
Mar 11, 2025 - OpsArmy is hiring a remote Customer Support Representative. đź’¸ Salary: $800 - $1200 per month. đź“ŤLocation: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We're looking for a Customer Support Representative who is responsive, empathetic, and proactive in problem-solving.
- Provide timely and professional support via chat, phone, and Google Meet
- Assist customers with troubleshooting, coaching, and issue resolution
- Handle customer concerns with empathy and ensure they feel valued
- Update and maintain the Knowledge Base (KB) and SOPs
- Develop support materials to improve self-service options
- Work closely with the team to enhance customer experience
- Contribute to a clear delegation model for handling inquiries
Qualifications
- Customer-first mindset – Ability to handle stressed or frustrated customers with care
- Strong communication & problem-solving skills
- Responsive & proactive approach – You don't need all the answers but can take action quickly
- Interest or experience in cybersecurity or B2B software (preferred)
- Familiarity with Zendesk & Asana (preferred)
Requirements
- Someone who collaborates well and adapts to different customer needs
- A team player who is solution-oriented and willing to jump in
- Experience or interest in building support materials and SOPs
Benefits
- Salary: $800 - $1200 per month
- Schedule: Full-time
- Work Setup: 100% remote
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$800 - $1200 per month
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 11, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
