Customer Support Coordinator @GL Worldwide

[Hiring] Customer Support Coordinator @GL Worldwide

Apr 06, 2025 - GL Worldwide is hiring a remote Customer Support Coordinator. 💸 Salary: unspecified. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Life and Benefit Policy Customer Support Coordinator is responsible for delivering high-quality service and administrative support to clients, policyholders, and internal teams related to life insurance and employee/group benefit products. This role involves:

Responding to inquiries
Processing policy changes
Assisting with claims and billing issues
Ensuring the accurate maintenance of policy records
Acting as a critical liaison between the customer and the insurance provider

Key Responsibilities

Customer Support & Communication
- Respond to incoming calls and emails regarding life and benefits policies in a timely, professional, and empathetic manner.
- Educate policyholders on plan details, claims processes, and eligibility requirements.
- Provide detailed explanations of policy provisions, billing procedures, coverage levels, and benefit options.
Policy & Enrollment Administration
- Process policy changes, including beneficiary updates, coverage adjustments, cancellations, and reinstatements.
- Support open enrollment activities by coordinating updating systems and confirming accuracy of benefit elections.
- Book appointments for online conferences through Calendly.
Claims & Billing Support
- Guide policyholders and administrators through the claims process, ensuring all documentation is collected and submitted correctly.
- Resolve issues related to premium payments, invoice discrepancies, and employer billing accounts.
- Coordinate with the billing, underwriting, and claims teams to ensure smooth resolution of customer concerns.
Documentation & Reporting
- Maintain thorough and organized records of customer interactions, policy updates, and service resolutions.
- Assist with compliance documentation to meet internal standards and external regulatory requirements.
Team Collaboration
- Participate in training and cross-functional meetings to stay up to date on product changes, system updates, and best practices.
- Support team performance goals and contribute to a positive, solutions-oriented culture.

Qualifications

Experience in a customer service, benefits administration, or insurance support role (life/health insurance strongly preferred).
Working knowledge of life insurance and group benefits.
Life & Health insurance license (if you don't have a license, we assist in the processing of license).

Skills & Competencies

Strong verbal and written communication skills with a customer-first attitude.
Attention to detail and accuracy in handling sensitive customer and policy data.
Solid problem-solving skills and sound judgment when handling escalations.
Team player with a proactive approach to learning and service improvement.

Benefits

Performance-based compensation
Comprehensive health plans
Travel incentive
Career development programs
Remote work flexibility

Experience Requirements

Entry Level

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Customer Support Coordinator @GL Worldwide

Customer Service

Salary 💸 unspecified	Remote Location Canada
Job Type full-time	Posted Apr 06, 2025

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️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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