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Customer Service
Customer Care Assistant
@GL Worldwide
[Hiring] Customer Care Assistant @GL Worldwide
Apr 12, 2025 - GL Worldwide is hiring a remote Customer Care Assistant. 💸 Salary: commission based, uncapped earning and incentives. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
A Customer Care Assistant plays a crucial role in ensuring customer satisfaction and loyalty by addressing concerns, resolving issues, and providing exceptional service. Here’s a detailed breakdown of the responsibilities:
- Act as the primary point of contact for customers, answering inquiries and addressing concerns.
- Gather customer feedback and provide insights into customer needs and behaviors to the company.
- Collaborate with customer service, sales, and product development teams to enhance customer satisfaction.
- Identify and resolve customer complaints in a timely and effective manner.
- Maintain positive relationships with customers through regular communication and engagement.
- Stay updated on industry trends and customer needs to recommend improvements in products or services.
- Provide troubleshooting and problem-solving support.
- Document customer interactions and generate reports on customer satisfaction and feedback.
- Represent the company in customer meetings and negotiations.
- Continuously seek ways to improve the customer experience.
Qualifications
- Strong communication and interpersonal skills.
- Ability to efficiently resolve complex and escalated issues.
- Patience, confidence, and a positive attitude when dealing with customers.
- Excellent listening and comprehension skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and Zoom applications.
Requirements
- Entry Level
Benefits
- Commission based, uncapped earning and incentives
- Travel incentive
- Training and coaching
- Supportive environment
- Work and life balance
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
commission based, uncapped earning and incentives
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 12, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
