[Hiring] Customer Success Specialist @Rightsline
Mar 28, 2025 - Rightsline is hiring a remote Customer Success Specialist. đź’¸ Salary: competitive compensation and health & dental benefits. đź“ŤLocation: Northern America, UK, India.
Role Description
The Customer Success Specialist will drive expansion revenue with existing customer accounts. This role will respond to client queries, review business requirements, uncover pain points, organize product demos, manage project RFP submissions, and identify new business opportunities among existing customers. You will liaise with cross-functional internal teams to improve the entire customer experience. This position may require occasional travel.
- Lead: Serve as the lead point of contact for all customer account management matters (excluding general service ticket management)
- Build: Actively build and manage customer relationships across all stakeholders to increase adoption, ensure retention, and increase satisfaction
- Advise: Establish a trusted advisor relationship with clients and strategically position our solution, driving adoption and growth
- Communicate: Consistently touch base with clients throughout the contract lifecycle through preparing for and leading customer meetings, executive business reviews, and product demonstrations
- Upsell: Identify/develop upsell or cross-sell opportunities and craft proposals or statements of work while providing visibility through updating our CRM
- Collaborate: Collaborate cross-functionally with product, sales, support, professional services, and others to provide support and solutions for meeting customer needs
- Advocate: Be the single point-of-contact for customers, representing the voice of the customer to internal teams
- Infuse enthusiasm: Ignite a sense of excitement with the client through understanding the future roadmap and alignment to customer’s future requirements
- Facilitate: Facilitate customer requests and escalate issues as needed
Qualifications
- 2+ years in a Customer Success or Account Management role
- Familiarity with cloud software/SaaS products with 2+ years industry experience
- Experience meeting revenue targets or quotas
- Professional experience working in media rights management, IP Commerce, and/or software as a service
- Superb structured, analytical thinking skills
- Self-starter who can work autonomously but also enjoys collaborating with others
- Customer-facing experience that includes issue resolution and escalation management
Requirements
- Strong understanding of the media industry and its components, including the Production process, content licensing, rights management, royalties, and available reporting
- BA/BS or MS degree or equivalent work experience
- Experience delivering client-focused solutions to customer needs
- Experience in Jira, Confluence, Pendo, Mail Chimp, and project management tools
- Demonstrated ability to collaborate and build strong relationships in previous positions
Benefits
- Competitive Compensation and Health & Dental Benefits
- 401K / RRSP Match Program
- Flexible remote work options
- Flexible work hours, birthdays off, alternating 4-day work weeks
- One-time home office allowance
- Unlimited vacation time
- Team socials and happy hours
- Career progression in a high growth environment
Company Description
Rightsline has been revolutionizing rights and royalties management with its leading IP Commerce SaaS platform. Trusted by global innovators like Disney, Amazon, Spotify, and the NFL, our solutions empower rights holders to maximize portfolio value, reduce risk, and increase profitability.
With over 300 employees across multiple regions, Rightsline fosters a dynamic, collaborative environment where innovation thrives.
We’re passionate about creating smarter solutions, encouraging personal growth, and celebrating creativity.
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| đź“Ť | Be aware of the location restriction for this remote position: Northern America, UK, India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive compensation and health & dental benefits
|
Remote
Location
Northern America, UK, India
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Northern America, UK, India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
