[Hiring] Customer Success Manager, Strategic Accounts @Montecarlodata
Mar 21, 2025 - Montecarlodata is hiring a remote Customer Success Manager, Strategic Accounts. 💸 Salary: unspecified. 📍Location: UK.
Role Description
Monte Carlo is growing its Customer Success team. In the role of Strategic Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data. This includes:
- Planning and executing enterprise rollouts
- Navigating stakeholders and executives
- Defining and sharing best practices
- Quantifying and articulating value
- Nurturing expansion opportunities
- Collaborating across product, engineering, sales, and marketing
This role can be located anywhere in the United States.
This role will be fully remote located in London, UK.
Here’s what you’ll be doing:
- Lead and manage the entire client journey from onboarding to adoption and value realization.
- Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
- Effectively communicate business value to client executives through strategic reviews and insights.
- Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
- Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
- Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs.
- Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
- Project manage the customer journey using internal and external resources as needed.
Qualifications
- 5+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.).
- Strong experience with large clients with over 10k employees.
- Delivering success for data products/solutions is highly preferred.
- Demonstrated track record in an early-stage company or highly ambiguous environment.
- Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
- Ability to prioritize complex and competing objectives.
Benefits
- Equality is a core tenet of Monte Carlo's culture.
- We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
- Monte Carlo is an equal-opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company Description
Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Inc. Best Workplace for 2024, a DBTA Readers Choice for Best Data Observability Solution for 2024, a G2 Best Product for 2023, and the "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures. Monte Carlo works with data-driven companies like Fox, Pepsico, Amazon, American Airlines, and other leading enterprises to help them achieve trust in data.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
