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Customer Service
Customer Success Manager
@Cardata
[Hiring] Customer Success Manager @Cardata
Apr 03, 2025 - Cardata is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
You are a customer-focused professional with experience managing and growing client relationships in a fast-paced environment. You proactively address customer needs, drive engagement, and collaborate cross-functionally to maximize value. Skilled in renewals, upselling, and problem-solving, you anticipate challenges and ensure long-term customer success.
- Own customer relationships during onboarding and throughout, ensuring engagement and long-term success.
- Guide new customers and conduct regular check-ins to assess value and identify opportunities.
- Lead renewals and uncover upsell/cross-sell opportunities.
- Proactively mitigate risks by addressing concerns early and implementing solutions.
- Stay updated on product changes and ensure customers maximize platform usage.
- Gather insights to influence product improvements and advocate for customer needs.
- Work cross-functionally to resolve issues quickly and effectively.
- Maintain accurate data in Gainsight, follow processes, and provide timely customer support.
- Partner with product, sales, and support teams to drive customer success and business impact.
Qualifications
- Experience with customer success platforms like Gainsight, Hubspot, or similar tools
- Strong communication, relationship management and customer engagement skills
- Confident presenter with the ability to convey insights effectively
- Skilled in problem solving and critical thinking to navigate customer challenges
- Self driven with a strong ability to recognize and address churn risks early
- Proficient in data analysis and reporting, translating insights into actionable strategies
- Strategic in managing multiple accounts, ensuring engagement and long-term success
- Deep understanding of SaaS business models and customer lifecycle management
- Expertise in upselling, cross-selling, and renewal strategies to drive revenue growth
- Knowledgeable in customer feedback processes and their role in product and service improvements
- Able to collaborate across teams (product, sales, support) to enhance customer success
- Flexible and adaptable in a fast-paced environment, responding to evolving business needs
- Customer advocate who balances client priorities with business objectives
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
