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Customer Service
Customer Success Manager
@Radai
[Hiring] Customer Success Manager @Radai
Apr 01, 2025 - Radai is hiring a remote Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
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Role Description
We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you’ll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systems—helping drive success at the forefront of generative AI-driven healthcare innovation.
- Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal
- Develop and maintain customer relationships across our radiology partners
- Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback
- Become the trusted partner for the customer on use-case and product functionality
- Represent the voice of the customer to our Product and Machine Learning teams
- Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists
- Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice
- Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement
- Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value
- Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service
Qualifications
- At least 3+ years of relevant customer success, project management, professional services, or similar client-facing experience, preferably within a healthcare environment
- Excellent people/relationship management, coaching, and communication skills with the ability to influence others
- Bachelor’s degree or above
- Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
- Practical working knowledge of SaaS solutions, implementations, and technical concepts
- Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
- Availability to work Eastern or Central time zone business hours
Requirements
- Experience in a high-growth startup environment
- Demonstrated record of identifying expansion and cross-sell opportunities
- Knowledge of the healthcare industry and AI technology
- Prior professional consulting or healthcare software implementation experience
Benefits
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Location Flexibility (Remote-first company!)
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
