[Hiring] Customer Success Manager @Quisitive
Mar 26, 2025 - Quisitive is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
This role can be located anywhere in the United States, but we would prefer Austin, Dallas, Houston, San Antonio, Chicago, Phoenix or Tampa.
As a Customer Success Manager, you will be an integral member of Quisitive’s growing Managed Services team. This role is a consultative, billable position measured on customer satisfaction, and meeting account growth targets. You will be assigned a portfolio of customers and will position yourself as a customer advocate. You will be responsible for proactively ensuring that your clients’ desired outcomes are achieved through the successful delivery of Quisitive’s solutions/services and drive continuous improvement across the Microsoft cloud solutions deployed in your accounts.
- Being the “Voice of the Customer” to secure Quisitive solutions and resources which satisfy client business needs
- Building trusted one-to-many relationships in your client organizations and understanding their desired outcomes
- Promoting and positioning Quisitive solutions and services with the goal of growing revenue
- Supporting planning and roadmap activities between your customers and Quisitive teams
- Advocating for Quisitive team members by providing two-way feedback on service delivery, risks, and opportunities
- Communicating and managing resourcing and service escalation when necessary
- Gathering, organizing, and documenting business objectives and issues; including report creation
Qualifications
- 5+ years of project, account, and/or customer management experience and history of attaining client growth targets
- Bachelor’s Degree or equivalent experience
Requirements
- Enjoy working in cross-functional teams with a positive attitude and proactive personality
- Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
- Experience working with IT and business decision-makers and stakeholders
- Ability to deescalate potentially sensitive client situations and have challenging conversations
- Excellent written/verbal communication and creative problem-solving skills
- Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
- Experience in the Information Technology services and/or consulting industry
- Ability to obtain Microsoft technical certifications in first three months
- Ability to work in an Agile environment
Benefits
- We are looking for curious initiative takers to join our team, so if you are passionate about being a leader and working with smart people that are committed to accomplishing great things, then apply today!
Company Description
With significant growth since 2016, Quisitive is rapidly achieving our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud and artificial intelligence business solutions and services that ensure our customers achieve their digital transformation goals.
- Quisitive offers a portfolio of industry-focused solutions that address customer challenges in healthcare, manufacturing, state & local government and performance management.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
