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Customer Service
Customer Success Manager
@Dataminr, Inc.
[Hiring] Customer Success Manager @Dataminr, Inc.
Mar 26, 2025 - Dataminr, Inc. is hiring a remote Customer Success Manager. 💸 Salary: $78,200 - $115,000 base + $33,667 - $49,210 commission. 📍Location: USA.
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Role Description
As part of our Customer Success team, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives.
- Manage complex software solutions and multiple client stakeholders
- Leverage consultative skills to identify customer needs
- Build long-term solutions that ensure strong retention outcomes
- Identify opportunistic growth opportunities
- Provide user-level support to augment business development efforts across the Corporate Risk vertical
- Learn client mission and operational processes to integrate Dataminr into their workflows
- Collect customer feedback and articulate product recommendations for product development
- Develop insights regarding customer use cases, decision making nuances, and budget cycles
- Strategically navigate and influence stakeholders in the buying process
Qualifications
- 6-8+ years of enterprise software or SaaS customer success/account management experience
- Demonstrated track record of success
- Experience providing product support at the user level
- Self-motivation and ability to handle multiple competing priorities
- Detail-oriented with excellent organizational skills
- Knowledge and/or experience of publicly available information and social media analysis
- Knowledge of cybersecurity is a plus
- High level of accountability and ability to execute on multiple projects and deadlines
Benefits
- Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents
- Generous PTO, flexible sick days and remote working options
- Paid parental leave and family forming benefits
- Mental health benefits and support
- Company equity (RSUs)
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$78,200 - $115,000 base + $33,667 - $49,210 commission
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
