Back to Remote jobs >
Customer Service
Customer Success Manager
@Contentstack
[Hiring] Customer Success Manager @Contentstack
Mar 24, 2025 - Contentstack is hiring a remote Customer Success Manager. đź’¸ Salary: $90,000 - $100,000 base plus commission. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Contentstack is looking for a Customer Success Manager to join our innovative, fun, and fast-paced team where your contributions will have a meaningful impact! Here's what you'll be doing:
- Establish and nurture strong relationships with key customer stakeholders to understand their business objectives and challenges.
- Act as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Collaborate with the sales team during the onboarding process to ensure a smooth transition from sales to implementation.
- Understand customers’ specific goals and tailor solutions that align with their needs and objectives.
- Monitor and track customer usage and engagement with our products and services, identifying opportunities for upselling or cross-selling.
- Proactively identify potential issues or roadblocks and work with internal teams to develop solutions.
- Conduct regular check-ins and business reviews with customers to assess satisfaction, address concerns, and explore opportunities for improvement.
- Serve as an advocate for customers within the organization, ensuring their needs are understood and prioritized.
- Collaborate with the product and development teams to provide customer feedback and insights for product enhancement.
- Prepare and deliver reports to customers, showcasing the value they have gained from our products and services.
Qualifications
- 5-8 years of customer success experience
- Experience with Enterprise SaaS software (preferably CMS or composable DXP)
- Excellent communication skills both with customers and internally
- A calm, steady hand in the face of customer issues
- Strong track record of defining and executing against key performance indicators
- Ability to build trust and rapport with customers
- Proactive interest to increase customer satisfaction and deepen customer relationships
- Creative and enthusiastic
- Regular travel is exciting to you
- You like to have fun!
Requirements
- Salary for this role ranges from $90,000 - 100,000 base plus commission based on skillset and experience
Benefits
- Interesting Work: We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
- Tribe Vibe: We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities.
- Bragging Rights: We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams.
- One Team One Dream: This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute.
Similar Remote Jobs
More jobs at Contentstack
-
Product $20 per hour, up to 28 hours per week USAApr 12, 2025
-
Marketing $20 per hour, up to 28 hours per week USAApr 11, 2025
-
Human Resources $20 per hour, up to 28 hours per week USAApr 10, 2025
More Customer Service jobs
-
Customer Service competitive monthly salary + 2 extra salaries per year EuropeApr 13, 2025
-
Customer Service monthly salary with bonuses and benefits GreeceApr 13, 2025
-
Technical Support Representative • Patrique Mercier Recruitment PT Patrique Mercier Recruitment PTCustomer Service competitive monthly salary + 2 extra salaries per year GreeceApr 13, 2025
More jobs in USA
-
All others $25.43 - $35.68 per hour USAApr 13, 2025
-
Finance / Legal $20.68 - $28.88 per hour USAApr 13, 2025
-
Sales / Business commission only, average $700 per sale USAApr 13, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,604 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$90,000 - $100,000 base plus commission
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
