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Customer Service
Customer Success Manager
@VusionGroup SA
[Hiring] Customer Success Manager @VusionGroup SA
Mar 19, 2025 - VusionGroup SA is hiring a remote Customer Success Manager. đź’¸ Salary: competitive pay, shareholder equity and benefits. đź“ŤLocation: Spain.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Within the CSM department, you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include:
- Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management, in collaboration with stakeholders (support, sales, client project managers, experts, etc.).
- Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service and meet service contract commitments.
- Managing service contract budgets: Tracking and managing the budgets of service contracts.
- Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
- Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
- Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
- Developing improvement plans: Creating continuous improvement plans and associated actions.
- Proactively proposing service evolutions: Suggesting proactive service improvements, costing them, and presenting them to the client in collaboration with the Key Account Manager (KAM).
- Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.
Qualifications
- Proven significant experience in the same role
- Ability to understand customer's needs and build trust-based relationships
- Native Spanish is required + fluent in English (the manager and the hiring team don't speak Spanish)
Benefits
- Competitive pay, shareholder equity and benefits
- A flexible, hybrid work schedule
- E-learning opportunities and workshops, and global mobility potential
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| đź“Ť | Be aware of the location restriction for this remote position: Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive pay, shareholder equity and benefits
|
Remote
Location
Spain
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
