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Customer Success Manager @Trella Health

[Hiring] Customer Success Manager @Trella Health

Feb 14, 2025 - Trella Health is hiring a remote Customer Success Manager. đź’¸ Salary: competitive salary & bonus plans. đź“ŤLocation: USA.

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Role Description

Trella Health seeks a Customer Success Manager to join our Supplier Division, which partners with organizations in the Home Medical Equipment (HME), Infusion, and Specialty Pharmacy sectors. This role is critical for driving customer retention, adoption, and expansion while aligning Trella’s solutions with clients’ business goals.

  • Build strategic relationships with our customers’ champions to help drive understanding of our solutions and the value it brings to their business.
  • Support each customer to reach optimal usability of our solutions’ capabilities and assist in solving their challenges.

Qualifications

  • 3+ years in Customer Success or Account Management (B2B SaaS preferred).
  • Experience in the Healthcare tech industry: HME, Infusion, Post-Acute Care, claims data, EHR integrations.
  • Tech-savvy with ability to articulate technical concepts to non-technical audiences.
  • Proven track record in managing customer lifecycles (onboarding to renewal).
  • Strong problem-solving, communication, and relationship-building skills.
  • Proficiency in CRM tools (e.g., Salesforce) and CPQ software.
  • Proactively curious; always looking to learn.
  • Passion for healthcare innovation and value-based care.
  • Assertive, empathetic, and committed to delivering customer-centric solutions.

Requirements

  • Own a portfolio of accounts to drive retention, expansion, and net revenue retention goals.
  • Build strategic relationships with stakeholders to maximize product adoption and value realization.
  • Mitigate risks impacting customer success and collaborate on solutions.
  • Identify customers that are underutilizing Trella’s product and create collaborative plan to assist the customer in improving user adoption.
  • Develop deep knowledge of Trella’s solutions to map capabilities to customer needs.
  • Partner with implementation teams to confirm business goals and success plans during onboarding.
  • Manage renewal processes and identify upsell/cross-sell opportunities.
  • Collect and synthesize customer feedback to inform product and service improvements.
  • Foster customer advocacy by delivering tailored experiences and resolving challenges.
  • Serve as the “voice of the customer” and collaborate with product leaders to prioritize product enhancements.
  • Travel up to 10% for on-site customer engagements.

Benefits

  • Health, Dental, Vision & Voluntary Benefits
  • Competitive Salary & Bonus Plans
  • 401k Retirement Savings
  • Unlimited PTO & 10 Paid Holidays
  • Flexible Work Hours
  • Equity Shares
  • Paid Leave Programs
  • Marketplace for discounted retail and entertainment

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Back to Remote jobs  >   Customer Service
Customer Success Manager @Trella Health
Customer Service
Salary đź’¸ competitive salary & bonus plans
Remote Location
USA
Job Type full-time
Posted Feb 14, 2025
Apply for this position Unlock 54,690 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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