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Customer Success Engineer, Enterprise
@Kentik
[Hiring] Customer Success Engineer, Enterprise @Kentik
Mar 19, 2025 - Kentik is hiring a remote Customer Success Engineer, Enterprise. 💸 Salary: unspecified. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Success Engineering role is responsible for providing expert level technical advice and assistance to a dedicated set of existing Kentik customers.
- Ownership of technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value from the Kentik platform
Qualifications
- Previous experience with direct customer interaction in a customer facing role or environment
- Must be located in Europe - preference for candidates located in the UK, Germany, or the Netherlands
- Fluent in English
- Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
- Demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlow, IPFIX, SNMP, etc.)
- Demonstrable experience with Linux/UNIX systems administration
- Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
- Customer obsessed mindset
- Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively.
Requirements
- Experience with programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
- Experience with APIs, maintaining RESTful code, as a tool for fast integration with 3rd party systems.
- Experience with Cloud Networking (AWS, Azure, GCP)
- Experience with network and routing security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
- Ability to create and analyze traffic packet captures (tcpdump, Wireshark, etc.)
- Experience with network monitoring technologies, SNMP, Streaming Telemetry, Synthetic/network performance testing
- Ability to travel up to 25% of the time
Benefits
- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
unspecified
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
