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Customer Service
Customer Onboarding Manager
@Tekmetric
[Hiring] Customer Onboarding Manager @Tekmetric
Mar 21, 2025 - Tekmetric is hiring a remote Customer Onboarding Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves becoming a Tekmetric Product Expert and providing detailed account walkthroughs to assist new customers with implementation.
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Educate customers on Tekmetric capabilities and best practices to simplify adoption and align expectations
- Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
- Ensure customers receive superior service
- Collaborate with the sales, customer success, operations, support, and engineering teams
- Leverage feedback for continuous improvement to the onboarding process
- Develop a deep understanding of customers' business and operational objectives
- Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
- Run and manage customer data migrations
This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.
Qualifications
- 1-2 years’ experience in Customer Onboarding or a customer-facing function
- Project Management Skills
- Track record of proactively resolving escalated client service issues while sharing insights with the organization
- Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
- Ability to improve team processes and direction
- Work closely with the Customer Success team to solve problems collaboratively
- Bachelor’s degree Preferred
Who You Are
- You have a love of building something new or improving on current processes and care about making a positive difference
- You love learning new things and are comfortable working in a startup-like, dynamic environment
- You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan
- You keep an open mind and are excited about new ideas and helping others actualize their ideas
- You are intellectually curious and analytical in a strategic context
- You care about people and see the success of one as success for us all
- You are a highly ethical individual with unquestioned integrity
Benefits
- Flexible and remote work opportunities
- Generous PTO
- Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
- Excellent Medical, Dental, Vision and Prescription Drug Coverage
- 401(k) Retirement Savings Plan with a 6% Match
- Employer covered STD, LTD, Life and AD&D Insurance Programs
- Up to $60 monthly for wellness expenses and activities
- Education Assistance - includes undergraduate/graduate courses and continuing education
- A stellar team of coworkers, a really cool office, and lots of fun activities
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
