[Hiring] Customer Success Associate Director - Commerce @Pacvue
Mar 15, 2025 - Pacvue is hiring a remote Customer Success Associate Director - Commerce. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
The Customer Success Associate Director - Commerce will play a pivotal role in leading and scaling our Commerce CS team. Pacvue’s Commerce solution is an omnichannel retail operations platform that empowers brands to manage their businesses holistically—from sales forecasting & measurement to supply chain management, alerts & automation, and dispute & chargeback management. This role will focus on delivering value across both online and offline channels, ensuring brands can optimize their full retail presence.
This individual will own the customer experience for an assigned book of business, oversee strategic initiatives, and build internal capabilities that enhance team efficiency and customer outcomes. In this role, you will also work closely with the Product team, serving as the voice of the client to help shape and drive product innovation, ensuring our Commerce solutions evolve to meet customer needs and market demands.
We’re looking for a leader who is enthusiastic about driving customer success, scaling teams, and harmonizing our Commerce and Revenue Recovery clients with our broader media solutions. If you enjoy working in a dynamic environment and have experience driving positive outcomes for SaaS clients, this role could be a great fit for you.
Responsibilities
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Team Leadership & Growth
- Lead, mentor, and scale the CS team supporting our Commerce and Revenue Recovery products.
- Define and execute a strategy for growing the CS function, ensuring operational excellence and best practices.
- Develop a high-performing team culture focused on proactive customer engagement and measurable outcomes.
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Customer Success
- Own customer relationships for an assigned book of business, ensuring customer retention.
- Act as the functional lead for key accounts, working closely with clients to maximize the value of Pacvue’s Commerce and Revenue Recovery solutions.
- Partner with Sales, Account Management, and Product teams to drive expansion and renewals.
- Lead strategic business reviews (QBRs) and align client objectives with Pacvue’s capabilities.
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Strategic Alignment & Capability Building
- Harmonize our Commerce offering with Retail Media to create a seamless customer experience.
- Develop internal workflows, playbooks, and best practices to streamline CS operations and improve scalability.
- Collaborate with Product and Engineering teams to ensure customer feedback informs product roadmap decisions.
- Be a subject matter expert on the Pacvue platform and Commerce in general. Contribute to the creation of training or marketing assets. Participate in webinars as a subject matter expert as needed.
- Drive automation and self-service solutions to enhance efficiency and customer engagement.
Qualifications
- 7+ years in Customer Success, Account Management, or related roles within retail and eCommerce.
- 5+ years in a leadership capacity, managing teams and scaling customer success functions.
- Deep understanding of omnichannel retail operations, including how in-store execution impacts online retail performance.
- Walmart and Target experience is required, Amazon experience is a strong plus.
- Deep understanding of eCommerce and how brands operate in the digital marketplace.
- Knowledge of retail media platforms a plus.
Skills & Competencies
- Strong executive presence with the ability to engage, influence, and drive impact at the C-suite level.
- Data-driven mindset with experience using analytics to inform customer strategy.
- Proven ability to develop and scale processes in a high-growth, dynamic environment.
- Experience with customer success platforms, CRM tools, and eCommerce analytics solutions.
- Exceptional communication, leadership, and problem-solving skills.
Benefits
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 15, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
