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Customer Success - APAC @Elevenlabs

[Hiring] Customer Success - APAC @Elevenlabs

Mar 11, 2025 - Elevenlabs is hiring a remote Customer Success - APAC. đź’¸ Salary: unspecified. đź“ŤLocation: Asia.

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Role Description

We’re looking for a self-starter, highly energetic Customer Success Manager, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love working with our customers to support and guide them through their voice AI journey with a focus on ultimately driving long term value for them. Our CS team is at the forefront of this. In this role you will:

  • Be part of an early CS team with endless opportunities for impact.
  • Partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the APAC region.
  • Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region - managing customers across East Asia, Southeast Asia, and Oceania.
  • Play a key role in onboarding new clients and driving long term adoption of multiple products.
  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
  • Own expansion and renewal of accounts within your book of business.
  • Measure and improve customer satisfaction & experience.
  • Own your customer success KPIs (NRR/GRR) and track against the company goals.

Qualifications

  • 3-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
  • A strong builder and customer excellence mindset.
  • Commercial experience - you will own renewals and expansion for your book of business.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
  • Excellent problem-solving and analytical skills to address customer needs and concerns.
  • A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale.
  • Fluency in Mandarin and English - Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing. Experience in a bilingual work environment is highly preferred.

Requirements

  • Passionate about audio AI.
  • Driven by a desire to make content universally accessible and breaking the frontiers of new tech.
  • A highly motivated and driven individual with a strong work ethic.
  • Analytical, efficient, and strive on solving complex challenges with a first principles mindset.
  • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
  • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.

Benefits

  • High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
  • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!).
  • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.
  • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

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đź“Ť Be aware of the location restriction for this remote position: Asia
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Back to Remote jobs  >   Customer Service
Customer Success - APAC @Elevenlabs
Customer Service
Salary đź’¸ unspecified
Remote Location
Asia
Job Type full-time
Posted Mar 11, 2025
Apply for this position Unlock 54,612 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Asia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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