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Customer Service
Customer Success Agent
@GrowthAssistant
[Hiring] Customer Success Agent @GrowthAssistant
Mar 15, 2025 - GrowthAssistant is hiring a remote Customer Success Agent. 💸 Salary: up to php 60,000 depending on experience. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing exceptional service by addressing inquiries and troubleshooting issues via email or chat. You will ensure accurate and consistent responses, and escalate complex issues when necessary to ensure timely resolutions and a seamless customer experience.
- Monitor and manage customer support through a ticketing system (email and live chat)
- Provide direct resolution for mid- to high-level tickets escalated from an external team
- Identify patterns in support issues to flag potential sitewide problems and coordinate resolutions
- Maintain high customer service standards and implement strategies to reduce response times
- Collaborate with the Customer Experience Director to refine support workflows and processes
- End-of-day recap via Discord
Qualifications
- 2+ years in customer support management or related roles
- Experience managing ticketing systems (e.g., Zendesk, Freshdesk)
- Strong problem-solving skills and ability to handle high-pressure situations
- Excellent written communication skills
- Leadership/Supervisory experience is a plus
Requirements
- Mid Level experience
Benefits
- Work From Home
- Attendance, Performance, and Referral Bonuses
- Paid Holidays and Time Offs
- Health Insurance Card
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
up to php 60,000 depending on experience
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
