Customer Success Agent @GrowthAssistant

[Hiring] Customer Success Agent @GrowthAssistant

Mar 15, 2025 - GrowthAssistant is hiring a remote Customer Success Agent. 💸 Salary: up to php 60,000 depending on experience. 📍Location: Philippines.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing exceptional service by addressing inquiries and troubleshooting issues via email or chat. You will ensure accurate and consistent responses, and escalate complex issues when necessary to ensure timely resolutions and a seamless customer experience.

Monitor and manage customer support through a ticketing system (email and live chat)
Provide direct resolution for mid- to high-level tickets escalated from an external team
Identify patterns in support issues to flag potential sitewide problems and coordinate resolutions
Maintain high customer service standards and implement strategies to reduce response times
Collaborate with the Customer Experience Director to refine support workflows and processes
End-of-day recap via Discord

Qualifications

2+ years in customer support management or related roles
Experience managing ticketing systems (e.g., Zendesk, Freshdesk)
Strong problem-solving skills and ability to handle high-pressure situations
Excellent written communication skills
Leadership/Supervisory experience is a plus

Requirements

Mid Level experience

Benefits

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

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Before You Apply

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📍	Be aware of the location restriction for this remote position: Philippines
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Customer Success Agent @GrowthAssistant

Customer Service

Salary 💸 up to php 60,000 depending on experience	Remote Location Philippines
Job Type full-time	Posted Mar 15, 2025

Apply for this position Unlock 52,702 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: Philippines
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Success Agent Apply for this position Unlock 52,702 Remote Jobs